The inner anger must be full of color. How to end the emotional movements on the job?

On one day, Wei strongly presided over an important meeting, and the discussion topics were full of disputes. An important partner at the meeting strongly expressed dissatisfaction with some aspects. Wei felt great pressure in his heart, but he had to keep a firm and smile at the meeting to maintain good business relations. During the process, he patiently listened to the other party's opinions and responded to the solution with an extremely kind attitude. After the meeting ended, Wei felt exhausted and couldn't catch his breath. He received a call from an important customer, expressing a strong dissatisfaction with the company's latest product promotion activity. Even though his strong heart was indignant, he still had to remain calm and professional at work, listen patiently to the customer's opinions again, and promise to provide solutions as soon as possible.

Are you very familiar with this scenario?

In order to meet other people's expectations and needs, we need to deliberately adjust our emotional expression at work, and even violate our most true emotions. For example, when facing some unreasonable requirements and treatment, it must be in harmony with the color, which is the so-called emotional labor.

The energy and energy consumed by emotional labor are not dependent on physical labor.

A large number of emotional work such as customer service, service, teachers, etc. There are also many emotional situations in the enterprise that consumes energy and energy, such as conducting long and inefficient meetings, addressing the needs of bosses, customers and even colleagues. In addition to consuming our brains, it also consumes energy, but the energy consumption at work is often the easiest to be ignored by us.

If you explore emotional control from the perspective of self-control, you will find that it is actually a very busy behavior. Let's take a game that you often play as an example, in which you must hold back and not smile, even if someone scratches you, such as touching your feet or your back, you will not be moved. Or it is like a puberty joint game, where both men and women are gazing at each other, and they cannot turn their eyes away or have any expressions.

Recalling the above scenes, do you think that after playing a game, you just want to relax and take a break?

If you face unreasonable requirements, you must keep a smile even if you are not satisfied.

You can imagine that emotional control is very tiring. In the field, especially in service industries, such as catering employees, flight attendants, etc., their daily work is not only limited to the scope of their duties, but also often faces unusual requirements for various customers. Even if they are not satisfied, they must keep a smile. People often mistakenly think that they will not be tired without physical strength, but this high emotional movement is not limited to smiling on the surface, but also about suppressing one's true feelings in the heart. The energy and energy consumption are not scattered by physical strength, and the impact on mental health cannot be underestimated.

In fact, as long as you interact with people at work, you will have emotional motivation. Emotional movement is both part of the work and a challenge. This is not only because we have to stay professional, but also deal with our inner emotions. When we have to wear masks and face others with a smile, this behavior that suppresses our true emotions can easily lead to conflicts and divisions between our hearts and the real self in the long run, making people feel unsuitable.

Too much affection during the day can also affect sleep at night.

Many people may not realize that the emotional movements during the day can even affect sleep. A study collected a large number of samples to investigate the emotional level of office workers and their feelings about work stability. "Job indetermination" refers to the continuous perception of employees' positions, such as if they think they are short-term contract workers or have long-term positions. It turns out that regardless of emotional level or work inconsistency, it will affect the quality of sleep at night. If these two are combined, the negative impact on sleep quality will be even greater. Let us imagine that if a service employee had to face both the first line of emotional strength and short-term contract workers, their sleep quality was likely to be severely affected.

Learn from three major aspects to stop your emotional consumption.

This also reminds us that the working pressure and emotional adjustments during the day are closely related to sleep at night, which is something that many people may not have realized. However, since each of us will have emotional motivation at work, what should we do in our minds at the moment to stop our emotions and waste our energy?

1. Empathy

When encountering difficult or unreasonable colleagues or clients in their jobs, they may instinctively feel angry or want to rebel. But if we can understand that these people may behave like this by protecting their vulnerability or interests, and not specifically targeting themselves, they can make the emotional emotions calm and down. This understanding of empathy can help us deal with conflicts in our work more quietly and learn how to better cooperate with people of different personalities.

2. Focus on the positive

No matter what kind of career environment it is, there will always be emotional moments. For example, it is difficult to avoid customers in a sales project. In this case, it is important not to let a small number of cases affect our views on the overall customer base and even on the work. Try to focus on customers who interact actively and give us positive feedback, rather than being influenced by a small number of negative experiences.

3. The academic community divides the case and the whole

We must remember that those individuals with abnormal behavior should not be regarded as representatives of the entire group. For example, in a company, if we take the words and deeds of a difficult colleague or supervisor, the pressure we bear will increase as the attitude of the entire department or company. Therefore, the learning community is helpful in maintaining mental health and emotional stability in the field by dividing individual cases and overall situations, and appropriately adjusting negative situations and solving problems locally.